Reference

Terms & Conditions For Your Account

carte99 Terms & Conditions set out how you open, use and protect your account, with clear steps for phone verification, wallet status and access where local law permits.

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carte99 Terms & Conditions For Your Account
HELP WITH TERMS

Get Help Before Accepting Rules

A clear question is easier to resolve before you accept the Terms & Conditions. We can help you identify the account step involved, explain why a wallet check is pending and point you to the relevant policy wording. Keep your registered phone number, payment reference and a short description ready; never send us your password or full wallet PIN. If access is restricted, we will explain the applicable account path where local law permits.

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Account wording

Ask us to clarify phone verification, duplicate-account rules or the steps for correcting your registered details before you accept the Terms & Conditions.

Wallet status

Send the payment rail, amount reference and account phone number when DANA, OVO, GoPay or QRIS status needs checking against your account record.

Policy request

Use the support path to ask for a policy copy, raise a Terms & Conditions question or request a change to information held on your account.

ACCOUNT SAFEGUARDS

How We Apply These Conditions

The policy works alongside practical account controls rather than sitting apart from them. We use the details you provide to identify your account, match payment records and investigate access requests where local…

Data handling

We use account, phone and transaction details to process access requests, match DANA or bank transfer records and respond to questions about your Terms & Conditions.

Cookies

Cookies can keep your session and device path consistent between login and the lobby. Your browser controls whether these files remain available after you leave the account.

Account security

Keep your password private, sign out on shared devices and contact us if your phone, wallet reference or login activity does not match your own account history.

Retention

We retain records only for the operational, dispute and legal purposes described in the Terms & Conditions. A retention question can be sent through the policy support path.

Policy changes

When a material rule changes, we will direct you to the updated wording before the revised condition applies. Check the policy page again before using an affected account feature.

Correction requests

Ask us to correct an inaccurate name, phone detail or payment reference by including the account identifier and the specific field that needs changing.

Terms & Conditions Questions Answered

These answers cover the policy points that matter when you are deciding whether to open an account or continue using one. Our Terms & Conditions remain the controlling wording, especially for eligibility, account closure, payment checks and policy changes. If your situation is unusual, contact us with the relevant account step and payment reference.

They explain account eligibility, phone verification, payment matching, withdrawals, game access, account closure, data handling and policy changes. The rules apply to your use of the service where local law permits, so read them before opening an account or submitting a payment request.

Yes. Access depends on local law and the region connected with your account. We may restrict an account action when local rules, account details or payment records do not support it. If that happens, contact us for the relevant policy explanation.

Phone verification connects account access to the contact detail you supplied and helps us distinguish a genuine account request from an unrecognised one. The Terms & Conditions allow this check before access or a payment action is completed, so keep your registered number current.

The Terms & Conditions require payment details to match the account record and the selected rail. DANA, OVO, GoPay and QRIS availability can vary by region. If a wallet status is pending, keep the receipt or reference and ask support to check it.

Yes. Send a correction request through the policy support path with your account identifier and the exact field needing change, such as a phone number or payment reference. We may ask for a verification step before changing information tied to access.

The Terms & Conditions describe account closure, outstanding payment checks and record retention. Before requesting closure, settle any open account question and keep the relevant receipt. We will explain which records must remain available for operational, dispute or legal reasons.

Contact support with the clause, account step or payment situation you do not understand. We can clarify the wording and explain the next path without asking for your password or wallet PIN. Opening an account remains subject to the Terms & Conditions and local law.

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